HOSTING
TERMS AND CONDITIONS

Glocomm Pty Ltd provides Internet Domain Name Registration, World Wide Web page hosting and Electronic Mail services.  Glocomm Pty Ltd maintains certain legal and ethical responsibilities regarding the use of its host computer network and equipment involved with these services.

Glocomm Pty Ltd general policy is to act as a neutral provider of hosting services to the global Internet. Glocomm Pty Ltd has specific ethical concerns regarding the use of its computers detailed below. Glocomm Pty Ltd reserves the right to suspend or cancel a customer's access to any or all services provided by Glocomm Pty Ltd when Glocomm Pty Ltd decides that the account has been inappropriately used.

Payment Policies

All pricing is guaranteed for the term of payment received. Glocomm Pty Ltd reserves the right to change prices at any time. Payment is due on the first day of the anniversary month or period following the date the account was established. Any account past due more than 10 days is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Glocomm Pty Ltd in writing for a request for termination of services. All payments are in AUD currency.

Credit Card Orders - Accounts will be automatically billed, on a monthly, quarterly, semi-annual or annual basis, to the card number on file unless otherwise notified. All credit card payments will be billed during the first week of the month the account is due.

In the event the credit card is declined by their bank, the customer will be notified by email or phone to the email/phone number on file. Past due accounts that are not brought current by the 10th day of current billing month are subject to suspension and possible account termination. In addition, the customer is solely responsible for keeping their contact information current with our company such as email address, telephone number, etc.

There will be a $25 Re-Activation Fee on any accounts suspended and then later re-activated. The company listed on the credit card statement will be Glocomm Pty Ltd. The customer is responsible to notify Glocomm Pty Ltd of any address changes, name changes to the credit card on file as well as updating the expiration date when necessary.

Cancellation Policy

Glocomm Pty Ltd reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Glocomm Pty Ltd if Glocomm Pty Ltd institutes its right of cancellation. If cancellation is caused by a customer's violation of our policies, then no refund is due.

Due to security concerns, all account cancellations must be done in writing via Mail or Fax. The letter should include a valid signature of the primary contact of the account. In addition the following items are also required, domain name, reason for cancellation, user name, and original account password.

Within the first 30 days, customers can cancel service any time and will be refunded any amount exceeding the pre-payment of the current term. After 30 days, we will honor all cancellations but no pro-rated refunds will be issued.

Customers who sign up on an annual basis where the setup fee was waived, and later cancel within the first 30 days will be assessed a setup fee as if the order was placed on a monthly or quarterly payment plan where applicable.

Any company refunds due, will be issued by company check or a credit posted to the credit card on file within 15 days of receipt of cancellation. The account will be cancelled and all information deleted at the end of the current billing period, unless a date of cancellation is specified. Setup Fees, Domain Name Registrations, Domain Name Renewals, Overages, FTP/File Hosting and Domain Parking fees are non-refundable.

If you are on an annual credit card payment plan and we have not been notified prior to renewal in a manner abiding by our written terms and conditions, your account will be renewed, your credit card charged and there will be no refunds during the subscription period. If there are extenuating circumstances leading up to the cancellation, then Glocomm Pty Ltd may at its sole discretion refund a portion of the unused hosting fees less a $100.00 disposition fee.

Server Use

Customers are not permitted to resell or sub-sell web hosting services off of their primary domain name. Glocomm Pty Ltd reserves the right to refuse service and/or access to its servers to anyone. Refusal of service may result if:

• The client fails to pay accounts within 14 days of due date for non prepaid clients.
  
   
• If the agreement is terminated
  
   
• If the client misuses the services or fails to comply with the Clients Obligation under the agreement.

  Glocomm Pty Ltd expressly forbids server use for distribution, storing, processing, or otherwise handling in any way the following:

• Adult material - Includes extreme adult material such as explicit images, or obscene content. 
   
• Hacking material - Includes pirated software, phreaking, hacking, Anarchy, and any sites which provide 'links to' or 'how to' information about such material.

• Spam material  - Includes all forms of unsolicited bulk emailing. 

• Illegal material - This includes copyrighted works (i.e. mp3 music files, ROM's, emulators), and any material in violation of any Federal, State or Local regulation. 

Privacy of Information.

In the normal course of business Glocomm will not monitor, intercept or interfere with information stored or passing through our system. Clients should be aware that the Internet is not a secure place and should utilise the tools provided (encryption of data transfer including ssh, scp) to maintain security of the information transferred through our system.

Support

All support requests will be handled as soon as possible, target time to action all support requests is within 15 minutes. Telephone and email support is provided Monday to Friday 9am - 6pm. Emergency telephone support is available 24 hours, 7 days.

Network Uptime

Glocomm guarantees 99.97% network uptime. Glocomm will notify customers for any scheduled maintenance and upgrades with a minimum of 7 days notice.

Overage Policy

Glocomm Pty Ltd offers various hosting packages. The user will be kept abreast of their disk space, bandwidth and email accounts via a web based reporting tool that will let the user know how much disk space, bandwidth and email accounts he/she is consuming.  If the client surpasses these limits the client can adjust their usage or upgrade to a larger package. The client will be automatically charged the following surcharges during the first week in the following month for the overages in the preceding month.

Bandwidth: $5 per GB over.
Storage:  $ 1.50 per MB over. 
Email Accounts: $1 per POP Account over.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Glocomm Pty Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Glocomm Pty Ltd, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Glocomm Pty Ltd against liabilities arising out of: (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Glocomm Pty Ltd’s server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Glocomm Pty Ltd’s server.

Disclaimer

Glocomm Pty Ltd will not be responsible for any damages your business may suffer. Glocomm Pty Ltd makes no warranties of any kind, expressed or implied for services we provide. Glocomm Pty Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Glocomm Pty Ltd and its employees. Glocomm Pty Ltd cannot be held responsible for prices listed on banners or on search engines as these may be outdated. Please refer to our current pricing that is listed on our web site. Glocomm Pty Ltd reserves the right to revise its policies at any time.